Client has to take the knock for bad brokers

I have had policies with Old Mutual for years. My broker of many years was also a \trusted"friend (not any more). He has a Franchise with OM an din my opinion represents the brand. 2 Of my policies matured and I asked him that I wish to continue contributing to them as is and to remain active. He then came back telling me that if a client does not ask for a cancellation"