Claims team extremely poor service on Superfund

Submitted a claim end August 2023,and was assured that this is a 6 week process ie expecting mid October. 11 October CAS claims team member, Ilse Kleynhaus, advised that confirmation was recieved from Protektor fund to go ahead with the claim, Sars followed up with SMS that directive was recieved and progressed in line with 13 October email from Paula Borland that it had been submitted to Sars. All this while OM has been sending text messages to check status of fund (which became the primary reason for my request for updates because the WhatsApp bot doesn't actually assist in relation to these claims). Throughout the months of November, December and now January 2024 I've recieved inconsistent messages from Paula and claims team, all pointing back to each other and zero accountability nor apology for the delays and inconvenience caused. This included them saying I was the reason for the delay, I disppeled this with a simple email that confirmed their own inconsistent messages and time lines. Really poor service and communication and moving forward will not engage with OM both as an individual nor as a corporate client