Claims process from hell!

Old Mutual claims process is the worst. None of the platforms provided are useful at all. I made the initial claim on date 08/04/2023, sent documents on 13/04/2023, sent a follow up email the next day. Called in on 17/04/2023 & was advised to AGAIN send documents, which I did on the same day. I called for a follow up again today & was advised an escalation was done. This is the same company that says they pay claims within 48 hours? In all the documents I sent I did not receive any acknowledgement email or call, nothing. This is frustrating me so much, nobody wants to lose a loved one & still go through such a ********** claims process that is not user friendly and has no interaction whatsoever from the service provider. I do not recommend this service provider for any of your insurance needs.