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Belinda K

1 reviews | Active since Jan 2025

24 Jan 2025, 07:26

Claims not being paid

Worst ever company. For the last 3 months I am battling to get a claim processed. I've been asked to send documents and info over and over but up to now I have not received any payment. Why. When they take money from you it's not a problem but when it comes to paying out it takes forever

0
Replies (4)
Old Mutual
Old Mutual's reply24 Jan 2025, 08:32
Official
Good day Belinda,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management
BK
Belinda K's update24 Jan 2025, 09:00
Reviewer Update
Well I still don't see anybody coming back to me as I have read other claimants review on old mutual. I will wait for a 24 hour response but if nothing happens I will most definitely take this to court as to begin with this was and still is a court order that are not being adhered to
Old Mutual
Old Mutual's reply24 Jan 2025, 09:21
Official
Hi Belinda,

We note your comments, please be advised that this matter is being attended to and feedback will be provided. One of our complaint assessors will be in touch, as we are committed to resolving your issues and making your experience better.
Thank you for your patience, and we hope to restore your trust in us.

Regards
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply08 Feb 2025, 20:18
Official
Good day Belinda K,

We can confirm that our team has been in contact with you and the matter has been resolved.

Please accept our sincere apologies for any inconvenience caused.

Regards,
Old Mutual Complaints Management