Claims department a dogs vommit department, very unprofessional!

Claims department,

I have lost faith and hope when it comes to Old mutual, whenever i hear on the radio or see their adverts on tv i get disgusted because of the level of service i have received from this financial institution, the worst part is the the claims department, ive went to Southgate 3 times, i went to Maponya mall once and went to Cresta Mall 5 times for the claim and i was assured and saw that the consultant submitted all the required documents and gave me the transaction summary that has proof of the claim logged with thereference number, the previous claim was logged in 08 August 2025 and i was never contacted by Old mutual, i had to go from their customer services outlets and be told that the claim department logged an enquiry until i went to Cresta Mall on the 20th of November 2025 where the consultant had to re-do the claim again and submitted all documents accordingly, and the turnaround time was 10 days, 10 days have passed its even 20 days now still no payout no communication whatsover, the level of poor customer service from claims department is of dogs vommit, both the claims i made with them none has been paid, dated from 08 August 2025 the 1st (Superfund death claim *** has not been paid no communication, and the recent 2nd one (Death Claim *** still has not been paid even the turnaround time is 20 days due, im so disgusted with Old mutual and i don't see myself having a policy with this unprofessional institution, even my niece who works there i wonder why is she still in that thieving dump institution full of unprofessional claims department employees with no integrity since my niece does her work perfectly receiving awards i really dont know why is she still there, im so grossed out with old mutual