SM
Shine M
1 reviews | Active since Jun 2018
19 Feb 2025, 11:09
Claims
I really am speechless when it comes to old mutual and claims payouts. Looking at the reviews its concerning.
Anyway can someone please explain to me how it's possible that I notify you of my mom's passing and after you are the ones who said i should get a letter of authority but when I resubmit I get a message that you have to recalculate the payout because you got notified late? Why are there so many statements when it's time to claim though?
I am still bothered by the fact that a listed beneficiary still has to struggle so much but anyway can someone please tell me when can this issue be put to rest?
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Old Mutual's replyOfficial
19 Feb 2025, 12:34Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Feb 2025, 12:34
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management