IS
Itumeleng S

1 reviews | Active since Aug 2020

30 May 2023, 08:21

CLAIMING ONLY TO GET THE SHOCK OF YOUR LIFE

NO PREMIUM UPDATE NO CANCELLATION FROM INSURANCE OR EMPLOYER

0
Replies (8)
Old Mutual
Old Mutual's reply30 May 2023, 08:23
Official
Good day Itumeleng 

We received your review of 30 May 2023

We sincerely apologize for your service experience. 

We will investigate the matter and contact you directly should we require additional information. 

Regards 
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual
Old Mutual's reply30 May 2023, 08:38
Official
Good day Itumeleng, thank you for your request. We will provide the necessary information.
IS
Itumeleng S's update31 May 2023, 08:36
Reviewer Update
Good morning while I wait for Old Mutual.
IS
Itumeleng S's update01 Jun 2023, 09:05
Reviewer Update
Good morning
Thank you ill wait for the email.

Regards
Itumeleng
IS
Itumeleng S's update02 Jun 2023, 10:01
Reviewer Update
How long does it take so i can have an idea.

Thank you
IS
Itumeleng S's update06 Jun 2023, 10:00
Reviewer Update
Greetings

I feel that the actual fault has to now be carried by me. When its three involved in this whole thing.
I was not part of the able that made /ended the contract with Old Mutual.
Old Mutual failrd to send me notices. My employer too did not make me aware of these changes.
I did not study my payslip cause i knew my pemiums to be deducted by employer.
Now i am expected TO PAY 15 MONTHS PREMIUMS IN ONE MONTH TO ACTIVATE MY POLICY.
As a customer are my rights in all this observed ?

Please advice those specializing in this sector?
IS
Itumeleng S's update06 Jun 2023, 10:25
Reviewer Update
I have seen it and in I'm seeking advice from reviewers based on the response of paying R8 544 by 31 July 2023. That I received.
IS
Itumeleng S's update06 Jun 2023, 10:27
Reviewer Update
I will also write to consumer rights. I am allowed to get my query to be resolved in a way that is correcting how everyone involved conducts themselves in business.