Claim time

<p>I submitted a deathclaim via email, and emailed the documents on Monday night because I am working so i couldnt afford not to go to work for 2days that is why i opted to submitt my claim via email, today is wednesday night, no communication what so ever from old mutual, i called the office two time first at 10:20am today then called again at 16:45, what i know now is that my documents are with the assessor. i visited the branch and they cant help me because i have already submitted via email.</p> <p>I am not sure if i submitted all the required documents, dont know if i will be able to proceed with the funeral, dont know if i will get the money on time. Tomorrow is Thursday, still im not sure what to do.</p> <p>I think there should be communication from the moment you submitt the documents, and every stage of the claim, a client should be notified either by sms or email. I am not impressed but i still have faith in Old Mutual, you still are the best but in regard to my claim, I am not impressed. It means now, it will take 72 hours to process the claim, thats if i will get the money by tomorrow.</p>