WN
Wongalethu N
1 reviews | Active since Jan 2012
19 May 2026, 16:56
Claim taking forever to be concluded
I am so so disappointed that a company as big as Old Mutual could be so *********** and non-responsive in resolving a claim or query. They keep asking for information in bits and pieces and thus unecessarily prolonging the process. To make things even worse, I have to always be the one asking about the progress while their premiums keep going off my account without fail. It’s really shocking and regretful.
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Old Mutual's replyOfficial
19 May 2026, 17:00Good day Wongalethu,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 May 2026, 17:00
Official
Good day Wongalethu,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management