CLAIM TAKING FOR EVER WITH ASSESSORS

Item: Old Mutual
Rating: 1
Author: Euginia N

My mom died 2 weeks ago.I submitted a claim with Old mutual Greenlight.I was told is gonna take 48 hours.I have to burry my mom using loans because I could not get any answers with old mutual.I later called their call centre & I'm told the claim is with assessors & there is no time frame for them to resolve the matter.I'm so angry with Old Mutual.I wish they can be straight forward with me if they not gonna pay.This hide & seek is not healthy at all.I have made a decision to cancel everything that has to do with Old mutual

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

03 Jan 2018, 15:31

Dear Euginia

Thank you for bringing this to our attention.

We are sorry to hear about your loss and the poor service received. We will investigate and contact you directly to resolve the matter.

Regards,

Brent Sellidon

Complaints Management

Old Mutual's reply03 Jan 2018, 15:31

Official

Dear Euginia

Thank you for bringing this to our attention.

We are sorry to hear about your loss and the poor service received. We will investigate and contact you directly to resolve the matter.

Regards,

Brent Sellidon

Complaints Management

Euginia N's updateReviewer Update

03 Jan 2018, 15:36

I'm hoping that as customer...u will really come back to me. This is totally unacceptable. My number is ********** 140. If I dont get a response I will continue writting everyday

Euginia N's update03 Jan 2018, 15:36

Reviewer Update

I'm hoping that as customer...u will really come back to me. This is totally unacceptable. My number is ********** 140. If I dont get a response I will continue writting everyday