BD
Benjamin D

1 reviews | Active since Dec 2015

14 Dec 2015, 10:44

Claim still not paid out after many promises!

I have on many occasions called old mutual with regards to my pension to be paid out. It has taken more than 3 months since I have resigned and everytime I call I get a story that it will be in 3 days. It has been 2 weeks of these empty promises.<br> I have a family to take care of and I am tired of waiting for my money which they received on time every month.<br> I have never been treated so badly by a service provider and your staff have bad attitudes as well.<br> I will never use you again and I need my money paid to me in the next 24 hours!

0
Replies (1)
Old Mutual
Old Mutual's reply14 Dec 2015, 12:23
Official
Hello johandednam,

I am sorry to hear of the service you have experienced.

I will investigate this matter and provide you with feedback.

Kind regards
Chris Cloete
Complaints Management