Claim status update!

I just spoke to an agent I’m told that my claims will only be processed in the 16th due to the two pot system, why am I being inconvenienced when my HR and I submitted everything on time, I have debts and responsibilities so now , my claim and payout must take a back seat, how am I to survive, how am I to eat. Does this mean now more customers are more important than others. All companies were aware of the two pot way in advance, why is this now inconveniencing other aspects. This is unacceptable and extremely unfair!

And had I not phone then I would be endless waiting for something that was not going to happen. This is customer abuse. Why are two pot members suddenly now more important?

I would like an update please as i was told to follow up on the 12th and I did I sent an email but have not yet received feedback.

Good day

Thank you for the acknowledgment, I have still not received feedback.regards

I spoke to an Amanda Ndadu at 9:08 am today. She advised me that my employer did not submit my proof of banking and copy of ID , yet this was all submitted, last week Erika Koortse, via email said they had been waiting for my final contributions which would reflect around the 7th, someone else via email said I must follow up on the 12th another one over the phone said my stuff will get processed on the 16th due to delays cause by the two pot (which has absolutely nothing to do with me) . I believe I’m being made a fool here because how can 4 different people tell me 4 different stories about one claim! Old Mutual your service delivery is disgusting! This is how people are treated with their monies, sent from pillar to post and fed different stories! I want my claim processed and I want my money. I no longer want to be sent running around like a headless chicken ! This is peoples lives that you people are playing chess with this is our livelihood , the same way you people and your employees have families to take care of SO DO I!!!!! Must we go to all social media platforms, come to your offices and cause scenes before we get treated with an ounce of decency. Not to mention the attitude of some of your agents others speak to us like we are an inconvenience and wasting their time.

My issue was resolved and everything sorted, thank you to everyone that assisted and the swift response