Claim - Rude Agent

I have never been so appalled in my life by the terrible service that I gave received from old mutual Westgate.

I am dealing with the loss of my father and we have been going back and forth trying to claim things related to my late dad.

My mother and I went to old mutual Westgate last week Saturday and we were assisted by a lady called Kopano who was doing an okay job.

Kopano advised that once the claim has been received we will receive communication in 1- 4 days which we haven't. I tried calling and there has no been response so I decided to call old mutual west gate branch to try and speak to Kopano and see if she could offer any help or guidance and was I not belittled by Tania ? She didn't want to assist as she couldn't even allow me to finish explaining. I then asked to speak to the manager and Tania decided to transfer me to another advisor ..what???what made her comfortable I don't know but I asked if I could be transferred back to Tania she didn't answer and I've been calling.

This is regarding a claim that I haven't not received any feedback about and now I am being treated like a lunatic.

Old mutual Westgate please address Tania.