HM
Hlapo M
1 reviews | Active since Apr 2018
30 Apr 2018, 08:28
Claim process taking too long
I am so disappointed with old mutual!!! I have been waiting for them to pay out my provident fund every time I call they are always experiencing technical problems and they cannot even confirm the time frame as to when they so would resolve them. I'm receiving no communication whatsoever and I continually need to contact them to follow up with them despite being promised that I would receive an SMS with an update on my claim status.
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Replies (2)
Old Mutual's replyOfficial
30 Apr 2018, 11:27Thanks so much for taking the time to let us know of the delay.
I will investigate and contact you with feedback.
Kind regards
KareemahSulayman
Complaints Management
Best regards,
Old Mutual's reply30 Apr 2018, 11:27
Official
Thanks so much for taking the time to let us know of the delay.
I will investigate and contact you with feedback.
Kind regards
KareemahSulayman
Complaints Management
Best regards,
Old Mutual's replyOfficial
07 May 2018, 10:41I am pleased to confirm the payment was transferred to your bank account and should reflect within 2-3 working days.
Kind regards
KareemahSulayman
Old Mutual Complaints Department
Best regards,
Old Mutual's reply07 May 2018, 10:41
Official
I am pleased to confirm the payment was transferred to your bank account and should reflect within 2-3 working days.
Kind regards
KareemahSulayman
Old Mutual Complaints Department
Best regards,