MA
Meggan A
1 reviews | Active since Feb 2015
03 Mar 2022, 17:33
Claim Process Issues
My passed away on the 25th February. I received the death certificate on the 1st of March and went straight to the branch to submit the claim I was told it would take max 48 hours, but if opening the Money account it would take 4 hours for the payout. It's been 55 hours since submitting the claim, and no payout yet. The branch is giving me stories and so is the call centre. My moms funeral is tomorrow 😢
Helpful (0)
Replies (9)0
Replies (9)
Old Mutual's replyOfficial
03 Mar 2022, 17:43Good day Meggan A
We received your review on the 03 March 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We received your review on the 03 March 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
Old Mutual's reply03 Mar 2022, 17:43
Official
Good day Meggan A
We received your review on the 03 March 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We received your review on the 03 March 2022
We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Best regards,
MA
Meggan A's updateReviewer Update
03 Mar 2022, 17:53Looking forward to a positive and prompt response and resolution
Thank you
Thank you
MA
Meggan A's update03 Mar 2022, 17:53
Reviewer Update
Looking forward to a positive and prompt response and resolution
Thank you
Thank you
Old Mutual's replyOfficial
04 Mar 2022, 08:47Dear Meggan
The matter is being attended to urgently.
Regards
Old Mutual Complaints Management
The matter is being attended to urgently.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply04 Mar 2022, 08:47
Official
Dear Meggan
The matter is being attended to urgently.
Regards
Old Mutual Complaints Management
The matter is being attended to urgently.
Regards
Old Mutual Complaints Management
Best regards,
MA
Meggan A's updateReviewer Update
05 Mar 2022, 16:10Still no payment and Old Mutual promised it would take no longer than 48 hours, it's been nearly 100 hours now!
What is the hold up?
I've submitted all the required documents on numerous occasions!
What is the hold up?
I've submitted all the required documents on numerous occasions!
MA
Meggan A's update05 Mar 2022, 16:10
Reviewer Update
Still no payment and Old Mutual promised it would take no longer than 48 hours, it's been nearly 100 hours now!
What is the hold up?
I've submitted all the required documents on numerous occasions!
What is the hold up?
I've submitted all the required documents on numerous occasions!
MA
Meggan A's updateReviewer Update
06 Mar 2022, 10:47So it's been exactly 125 hours since Old Mutual promised I would have the payout 48 hours later.
Literally three days after the 48 hours and still nothing.
I feel this is pathetic as I had all the required documents for the claim submission
Literally three days after the 48 hours and still nothing.
I feel this is pathetic as I had all the required documents for the claim submission
MA
Meggan A's update06 Mar 2022, 10:47
Reviewer Update
So it's been exactly 125 hours since Old Mutual promised I would have the payout 48 hours later.
Literally three days after the 48 hours and still nothing.
I feel this is pathetic as I had all the required documents for the claim submission
Literally three days after the 48 hours and still nothing.
I feel this is pathetic as I had all the required documents for the claim submission
MA
Meggan A's updateReviewer Update
06 Mar 2022, 21:14So I get an email stating that my claim has been processed and the funds will be paid into my bank account.
Upon asking them how long this will take they tell me it will be within this week. Which it could be any day from now till Friday.
I was told if I open an Old Mutual money account, it's take 4 hours for the money to be paid into the account once claim is processed which could take up to 48 hours!
It's been 5 days since I went to the branch with all my documents, still no payment!
This is terrible service yor!!
Upon asking them how long this will take they tell me it will be within this week. Which it could be any day from now till Friday.
I was told if I open an Old Mutual money account, it's take 4 hours for the money to be paid into the account once claim is processed which could take up to 48 hours!
It's been 5 days since I went to the branch with all my documents, still no payment!
This is terrible service yor!!
MA
Meggan A's update06 Mar 2022, 21:14
Reviewer Update
So I get an email stating that my claim has been processed and the funds will be paid into my bank account.
Upon asking them how long this will take they tell me it will be within this week. Which it could be any day from now till Friday.
I was told if I open an Old Mutual money account, it's take 4 hours for the money to be paid into the account once claim is processed which could take up to 48 hours!
It's been 5 days since I went to the branch with all my documents, still no payment!
This is terrible service yor!!
Upon asking them how long this will take they tell me it will be within this week. Which it could be any day from now till Friday.
I was told if I open an Old Mutual money account, it's take 4 hours for the money to be paid into the account once claim is processed which could take up to 48 hours!
It's been 5 days since I went to the branch with all my documents, still no payment!
This is terrible service yor!!
Old Mutual's replyOfficial
07 Mar 2022, 08:52Dear Meggan
The funds should be available in the next 24 to 48 hours. We again sincerely apologize for the inconvenience this matter has caused.
Regards
Old Mutual Complaints Management
The funds should be available in the next 24 to 48 hours. We again sincerely apologize for the inconvenience this matter has caused.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply07 Mar 2022, 08:52
Official
Dear Meggan
The funds should be available in the next 24 to 48 hours. We again sincerely apologize for the inconvenience this matter has caused.
Regards
Old Mutual Complaints Management
The funds should be available in the next 24 to 48 hours. We again sincerely apologize for the inconvenience this matter has caused.
Regards
Old Mutual Complaints Management
Best regards,
MA
Meggan A's updateReviewer Update
17 Mar 2022, 15:43Please note that the supervisor at the branch was extremely helpful and really went out of her way to assist me.
In my opinion, she is a very good person and deserves a raise!!!
In my opinion, she is a very good person and deserves a raise!!!
MA
Meggan A's update17 Mar 2022, 15:43
Reviewer Update
Please note that the supervisor at the branch was extremely helpful and really went out of her way to assist me.
In my opinion, she is a very good person and deserves a raise!!!
In my opinion, she is a very good person and deserves a raise!!!
Old Mutual's replyOfficial
14 Jul 2022, 14:15Dear Meggan
Thank you.
Regards
Old Mutual Complaints Management
Thank you.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply14 Jul 2022, 14:15
Official
Dear Meggan
Thank you.
Regards
Old Mutual Complaints Management
Thank you.
Regards
Old Mutual Complaints Management
Best regards,