BS
BABALWA S

1 reviews | Active since Jan 2022

11 Mar 2022, 11:40

CLAIM PAYOUT

I AM SO DISSAPOINTED IN THE SRVICE OF OLD MUTUAL AFTER BEING A LOYAL CUSTOMER FOR THEM FOR ALMOST 5 - 6 YEARS OF MY HUSBAND PAYMENT THEM DUE TO COVID WE COULDNT AFFORD AND MY HUSBAND DID GO TO THE BRANCH AND INFORM THEM THAT DUE TO THE STRAIN OF COVID WE ARE STRUGGLINGG

MY SISTER IN LAW PASSED AWAY HE TRIED TO CALL THEM CONTACT CENTRE THERE WERE SO HELPLESS IN ASSIST US SO ALL OUR MONEY JUST WENT DOEN TO THE DRAIN. I THANK YOU WILL BE CANCELLING ALL THE OTHER POLICY WITH YOU . IT WAS SO SAID THAT WE HAD TO BORROW MONEY WHEREAS YOU KNOW WE HAVE BEEN PAYING

0
Replies (1)
Old Mutual
Old Mutual's reply11 Mar 2022, 11:44
Official
Dear Babalwa

My condolences on the loss of your family member.  Thank you for bringing this to our attention.  Please allow me the opportunity to investigate and provide you with feedback.

Kind regards
Coleen Aanhuizen
Old Mutual Customer Complaints