GS
Geraldine S
1 reviews | Active since Nov 2022
19 Mar 2025, 15:36
Claim outstanding since December with no proper response
My mother-in-law has been struggling with her claim since December 2024 Reference number: CLAIMS ***2 I feel like you guys want to frustrate and tired this retired lady to just give up and not get her money from you? I have never seen such unprofessional company . If I can give anyone advice it would be to not give your retirement money or any type of money to Old Mutual as to claim from them is something so bad you would definitely regret this. I do not know when their service went down hill like this, but what I can say is people please do not use Old Mutual
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Replies (2)
Old Mutual's replyOfficial
19 Mar 2025, 15:53Good day Geraldine,
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you and your mother-in-law have faced during this process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you and your mother-in-law have faced during this process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply19 Mar 2025, 15:53
Official
Good day Geraldine,
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you and your mother-in-law have faced during this process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you and your mother-in-law have faced during this process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
Old Mutual's replyOfficial
25 Mar 2025, 12:46Hi Geraldine,
We can confirm that this complaint has been closed as the claim was finalised. Thank you for your patience during this process.
Thank you for choosing Old Mutual. For any assistance in the future, don't hesitate to contact us.
Kind regards,
Old Mutual Complaints Management
We can confirm that this complaint has been closed as the claim was finalised. Thank you for your patience during this process.
Thank you for choosing Old Mutual. For any assistance in the future, don't hesitate to contact us.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply25 Mar 2025, 12:46
Official
Hi Geraldine,
We can confirm that this complaint has been closed as the claim was finalised. Thank you for your patience during this process.
Thank you for choosing Old Mutual. For any assistance in the future, don't hesitate to contact us.
Kind regards,
Old Mutual Complaints Management
We can confirm that this complaint has been closed as the claim was finalised. Thank you for your patience during this process.
Thank you for choosing Old Mutual. For any assistance in the future, don't hesitate to contact us.
Kind regards,
Old Mutual Complaints Management