GN
Gabisile N
1 reviews | Active since May 2011
02 Jan 2018, 09:46
Claim Not Processed
My policy matured on the 1st Dec 2017. On the 8th Dec I visited their Middelburg Mall branch. Documents were requested from me, which I submitted on the same day. I was informed it would take 5 to 7 days for my funds to be paid out. On the 15th Dec I went to the branch again to enquire on progress. I was told the claim was still be processed. On the 28th December, after not hearing from Old Mutual I again went to the branch to enquire. Again I was told the claim was still being processed. It is today the 2nd January 2018, and I still don't know what is happening or why there's a delay.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
02 Jan 2018, 13:21Dear Gabisele
Thank you for bringing this to our attention. We apologise for the inconvenience caused in this regard.
We will investigate and provide feedback to you directly.
Kind regards,
Brent Sellidon
Complaints Management
Best regards,
Old Mutual's reply02 Jan 2018, 13:21
Official
Dear Gabisele
Thank you for bringing this to our attention. We apologise for the inconvenience caused in this regard.
We will investigate and provide feedback to you directly.
Kind regards,
Brent Sellidon
Complaints Management
Best regards,
Old Mutual's replyOfficial
04 Jan 2018, 12:45Dear Gabisile
Thank you for allowing us to resolve the complaint.
The maturity has been processed and proof of payment has been e-mailed to you. A late claim adjustment f R343.86 has been added for the delay.
We apologise for the delay and the inconvenience caused.
Regards
Brent Sellidon
Best regards,
Old Mutual's reply04 Jan 2018, 12:45
Official
Dear Gabisile
Thank you for allowing us to resolve the complaint.
The maturity has been processed and proof of payment has been e-mailed to you. A late claim adjustment f R343.86 has been added for the delay.
We apologise for the delay and the inconvenience caused.
Regards
Brent Sellidon
Best regards,
GN
Gabisile N's updateReviewer Update
04 Jan 2018, 16:18Hi Brent
Thank you for resolving my query in such a manner. Your outstanding service recovery is noted and deeply appreciated, and as a result, I will not hesitate to do business with OM again in future.
Regards
GN
Gabisile N's update04 Jan 2018, 16:18
Reviewer Update
Hi Brent
Thank you for resolving my query in such a manner. Your outstanding service recovery is noted and deeply appreciated, and as a result, I will not hesitate to do business with OM again in future.
Regards