Claim not paid and Old Mutual **** and sent **** proof of payment

Old Mutual has failed me as a client. I submitted a claim last year and nowlast week Friday 28th January 2022 I was told it was finalized and I would get money in two to three days. I phoned again on Monday and was told to wait till Wednesday. Wednesday came and was told that it was only done on Monday 31st Jan 2022. Thursday followed up and told it will reflect. I asked for proof of payment and was sent an email with what is suppose to be a proof of payment done on the 31st January 2022. Today is the 4th January and I phone Old Mutual and was told that there is no way that money was paid into my account as claim was not finalized.

There is a lady that assisted me from East London office by the name of Bulelwa Ngcebetsha. She has been of great help and has tried to assist me but Old Mutual failed.

I want Old Mutual to pay the claim as in yesterday. I am never taking any policy with Old Mutual.

How does a big company like you lie to clients and send **** proof of payments?