Claim not paid after 48 hours

Item: Old Mutual
Rating: 1
Author: Simphiwe T

I went to Old Mutual Uitenhage on 2 October to submit claim documents. I was advised it takes 48 hours for my claims to processed.it is now 1 week later and no update from Old mutual and no claim paid.

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

08 Oct 2025, 13:22

Good day Simphiwe, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management

Old Mutual's reply08 Oct 2025, 13:22

Official

Old Mutual's replyOfficial

13 Oct 2025, 10:04

Good day Simphiwe,

We have investigated your complaint and feedback has been provided via email. Your matter has been resolved on our side. If you have any further enquiries, you can reply to our email and we will assist you accordingly.

Kind regards
Old Mutual Complaints Management

Old Mutual's reply13 Oct 2025, 10:04

Official