Claim Not Paid

Item: Old Mutual
Rating: 1

<p>It is almost 3 months now since I resigned at my previous job. My previous employer submitted all documents needed for my claim, but I have not heard anything from Old Mutual, even an e-mail or phone call to notify me what is going on with my withdrawal claim!</p>

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

06 May 2016, 06:53

Hi Sibonelo,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Chris Cloete

Complaints Management

Old Mutual's reply06 May 2016, 06:53

Official

Hi Sibonelo,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Chris Cloete

Complaints Management

Old Mutual's replyOfficial

09 May 2016, 09:49

We sent you an email to confirm that we started the disinvestment process. Your claim should be finalised and paid by the end of next week. Thank you for allowing us to escalate this request.
Kind regards
Chris Cloete

Old Mutual's reply09 May 2016, 09:49

Official

Old Mutual's replyOfficial

16 May 2016, 10:23

Your claim has been authorised. Payment should reflect in your bank account by tomorrow. We have sent you email confirmation of the amounts paid. Thank you for contacting us.

Old Mutual's reply16 May 2016, 10:23

Official

Your claim has been authorised. Payment should reflect in your bank account by tomorrow. We have sent you email confirmation of the amounts paid. Thank you for contacting us.