CLAIM NOT HANDLED PROFESSIONALLY AS THEY CLAIM!!!!

I AM ACTUALLY NOT HAPPY WITH OLD MUTUAL AND I DONT WANT ANYTHING TO DO WITH THEM ANYMORE.<br> <br> I DID WARM MY LATE MOTHER IN LAW BEFORE SHE TOOK THIS INVESTMENT AND FUNELAR COVER. FUNELAR COVER CLAIM TOOK THEM 3 TO 4 DAY TO BE SETTLED, NOW MY WIFE WANTS TO DISINVEST THE INVESTMENT BUT SHES BEING SENT FROM PILLAR TO POST, SHE SUBMITTED ALL THE REQUIRED DOCUMENTS AT WESTGATE MALL BRANCH WHERE SHE WAS ASSISTED BY NOKUTHULA KOBESE ON THE 17/10/2015, ON THE 22/10/15 MY WIFE RECIEVES AN EMAIL REQUESTING FOR THE BANKING STATEMENT WHICH FORMED PART OF THE DOCUMENTS SUBMITTED ON THE 17th. I OHONED TO ENQUIRE WHY ARE THERE SO MANY BANK STATEMENTS REQUIRED FOR 1 CLAIM, THEN DERRIK RORCH TELLS ME ITS THE PROCESS, I TELL HIM TO CHECK WITH WESTGATE BRANCH AND HE TOLD ME HE CAN'T, MY QUESTION IS WHY IF THEY WORK HAND IN HAND AND ALL THE DOCUMENTS HE HAS CAME FROM WESTGATE?<br> <br> THIS CLAIM HAS BEEN LONG OUTSTANDING... CAN OLD MUTUAL DO THE RIGHT AND STOP THIS TENDENCIES OF THEIRS, WHEN THEY TAKE PREMIUMS ITS ALL GOOD WHEN ITS TIME TO SETTLE CLAIM THEY ALL OF THE SUDDEN BECOME UNPROFESSIONAL.<br> <br>