LS
Lucky S
1 reviews | Active since Sept 2022
09 Jun 2025, 12:45
Claim not being paid
I am so unhappy with lies from Old Mutual regarding my vested pot withdrawal, consultants just keep on lying to me about my withdrawal to be sent to tax, every consultants tells a different story, they are not working at all. Don't ever try investing in this company, you will be taken from pillar to post when you now want to claim back your investments. Take it from me, DO NOT INVEST IN Old Mutual ever, instead Alexander Forbes is way better.
Helpful (0)
Replies (10)0
Replies (10)
Old Mutual's replyOfficial
09 Jun 2025, 13:23Good day Lucky,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Jun 2025, 13:23
Official
Good day Lucky,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
LS
Lucky S's updateReviewer Update
09 Jun 2025, 15:06It's amazing how you have to be taken to public for a bad review in order for you to start working, so ***********, I am expecting feedback soon since I have so far spend R500 in airtime trying to call your *********** customer service who don't even know what is happening with my claim.
LS
Lucky S's update09 Jun 2025, 15:06
Reviewer Update
It's amazing how you have to be taken to public for a bad review in order for you to start working, so ***********, I am expecting feedback soon since I have so far spend R500 in airtime trying to call your *********** customer service who don't even know what is happening with my claim.
LS
Lucky S's updateReviewer Update
10 Jun 2025, 12:27You guys are not taking your clients serious, I called in just now to check on my request, two useless customer service members just hangs the phone on me.
LS
Lucky S's update10 Jun 2025, 12:27
Reviewer Update
You guys are not taking your clients serious, I called in just now to check on my request, two useless customer service members just hangs the phone on me.
Old Mutual's replyOfficial
10 Jun 2025, 13:10Hi there, we note your message and can confirm that our team will provide you with an update via email.
Old Mutual's reply10 Jun 2025, 13:10
Official
Hi there, we note your message and can confirm that our team will provide you with an update via email.
LS
Lucky S's updateReviewer Update
10 Jun 2025, 13:52Since you have no clue, cancel the section 14 and send my claim to Sars for completion, it's as simple as that.
LS
Lucky S's update10 Jun 2025, 13:52
Reviewer Update
Since you have no clue, cancel the section 14 and send my claim to Sars for completion, it's as simple as that.
Old Mutual's replyOfficial
10 Jun 2025, 14:02We note your comments and concerns, please be advised that your matter is being attended to and feedback will be provided.
Old Mutual's reply10 Jun 2025, 14:02
Official
We note your comments and concerns, please be advised that your matter is being attended to and feedback will be provided.
LS
Lucky S's updateReviewer Update
17 Jun 2025, 18:34Will this matter receive attention and action it needs, I submitted this claim on the 20th of May and and soon it will be 30th of June soon and my money is not paid, I need my money please, Merieta Swartz please do your job and have this paid up, I'm tired of endless escalation.
LS
Lucky S's update17 Jun 2025, 18:34
Reviewer Update
Will this matter receive attention and action it needs, I submitted this claim on the 20th of May and and soon it will be 30th of June soon and my money is not paid, I need my money please, Merieta Swartz please do your job and have this paid up, I'm tired of endless escalation.
Old Mutual's replyOfficial
17 Jun 2025, 19:11Hi there, thank you for your message. We can confirm that our team will be in touch with an update via email.
Old Mutual's reply17 Jun 2025, 19:11
Official
Hi there, thank you for your message. We can confirm that our team will be in touch with an update via email.
LS
Lucky S's updateReviewer Update
18 Jun 2025, 14:03From getting feedback to say my claim is on authorization for payment via email, now I get an sms saying my claim is on the disinvestment stage and will take three further days, this stage has already occured on the 29th of May, what's actually going on with you guys. This is so unprofessional.
LS
Lucky S's update18 Jun 2025, 14:03
Reviewer Update
From getting feedback to say my claim is on authorization for payment via email, now I get an sms saying my claim is on the disinvestment stage and will take three further days, this stage has already occured on the 29th of May, what's actually going on with you guys. This is so unprofessional.
Old Mutual's replyOfficial
18 Jun 2025, 17:12Hi there, thank you for your message. We apologise for the delay and can confirm that our team will provide further updates.
Old Mutual's reply18 Jun 2025, 17:12
Official
Hi there, thank you for your message. We apologise for the delay and can confirm that our team will provide further updates.