Claim form for a disability becomes a helluva struggle!!e

I am 32 years of age and I am suffering from a severe illness, I pay my policy religiously every month via order. I have this policy for many years and never thought I would be diagnosed with a severe illness that might be a permanently disability.

Even tho it happened last year its only this year Jan it became more serious where it caused me not to be at work for weeks in a month and not get paid. I struggled for two weeks to get the claims departments number for old mutual greenlight department, because that's why I took out the policy in the 1st place to be able to claim for hospital bills medication in the event that I am unable to work. It took me all I had to call claims department when I eventually got the number:*** I called on 23 Jul 2019 between 10:11am and 11:15 you can get the call. I spoke to a very unpleasant lady can't remember her name she asked all the security questions and was looking for the forms and the call cut because i had no airtime to call her because I was using all my airtime to find the number in the 1st place. She had my profile open, when the call ended couldn't she email me or attempt to call back as she know what my request was. is this customer service? is this how people get treated that is disabled by greenlight? I really feel discriminated against...

I was admitted in hospital on Friday ,25 Jul 2019 another week away from work with no pay and I still cant afford my medication all I am asking is for people to start helping those in need I need an advisor to send me the forms show me where to fill it in as I have all the documentation and send it off for me to claim for my disability. I ask with tears in my eyes for help because I am no longer ar times able to help myself...Greenlight us this possible or not? Is ur advisors only there to get sales and not assist? If this is how I am struggling with a disability claim I do not want to know about a death claim!!!