Claim for Pension fund - Super fund-***

<p>I contacted Super fund on the 22/03/16 and was told to submit the divorce decree as I am making a claim on behalf of my 2 minor daughters as stipulated on the divorce decree. I was then told the process should take approximately a month. on 8/04/16 I called in and spoke to Joseph who confused the pension fund claim with a maintainance claim and placed me on hold for more that 5 min when i asked to speak to a supervisor. I then called in and spoke to Mairu who then told me that the claim is being processed and funds will be paid to the children (which i knew from the beginning) and was told to call back in a week. On the 22/04/16 i called back and spoke to Nosisana who told me that the claim has been sent to finance , on the 26/04/16 I spoke to Elsa who told me that the claim has been sent to SARS and i should expect a call from a consultant requesting banking details and the process with SARS takes approx 5 days . on 05/05 I spoke to Craig who said he does not know the cause of the delay as this matter should have been finalised and asked if i received an sms notifying me that i should provide banking details , i informed him that i have not received such an sms he then took my banking details and said to call back the next day for feedback. This morning i called AGAIN and spoke to Nosisana who was very helpful and she advised that the claim must still be sent to SARS for tax application and asked for the tax numbers for the kids and my tax details which i provided her with as well as banking details . She advised that i follow up on Wednesday . She also advised that the matter should have been resolved and is now with admin. Please make me understand why the process is taking so long and every time i call in i am getting different answers , its either the claim is with finance or the claim has been sent to SARS or admin. This is now causing a lot of frustration as i am wasting time and money in having to call and find that there is no progress.</p>