Claim

Item: Old Mutual
Rating: 1
Author: Mzwakhe N

I have been calling the whole day,about the confirmation of my previous employer, only to find out that the email is been there the whole day..meaning I must make the follow up ,until the claim is final ,because the my previous employer call to tell me that they did sent it 😳 please improve more special on claims

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

25 Mar 2025, 16:40

Good day Mzwakhe,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management

Old Mutual's reply25 Mar 2025, 16:40

Official

Mzwakhe N's updateReviewer Update

27 Mar 2025, 15:14

Thanks to Mr sello who called me today morning,He assisted me well today,5 stars to the brother keep up the good work.

Mzwakhe N's update27 Mar 2025, 15:14

Reviewer Update

Thanks to Mr sello who called me today morning,He assisted me well today,5 stars to the brother keep up the good work.

Old Mutual's replyOfficial

27 Mar 2025, 15:21

Hello there, thank you so much for the 5-star rating.
We're thrilled to hear that you're satisfied with our service. Your support means a lot to us and motivates us to keep improving.

Regards
Old Mutual Complaints Management

Old Mutual's reply27 Mar 2025, 15:21

Official