Claim delays and virtually no customer assistance

We have been requiring assistance regarding an illness claim and they are withholding actual humam assistance you get referred to a robot after spending exorbitant amounts of airtime on hold whilst you have to accept their vague answers about your overdue claim awaiting authorisation but then they need more business days to investigate meanwhile you require treatment and you need to pay healthcare providers. This is so unfair to automate things and cut off contact with the actual workers who can change things the people you have to liase with in customer assistance really have to effective power and specialise in buying time. You never forget to deduct over more than a decade and when you claim for a serious illness for the first time this is the thanks you receive. It’s understandable that that family placed a corpse outside their offices because you make people feel so powerless asking for more documentation just to say you require more time to do nothing after more than 15 DAYS ITS RIDICULOUS.