Claim delay and poor assistance

We have been dealing with John cliff poultney, financial advisor for old mutual, and I must say the communication and attitude I have received is way below expectation set . After a month of submitting paperwork for a claim nothing was done until I contacted him directly via email . Then he decided to respond with attitude and evade my questions . A few hours later , guess what , paperwork submitted.

Still no communication from this Mr poultney or old mutual . I have sent old mutual emails as well only to receive automated replies .

Very frustrated with this process .