RA
Rue-Shannon Alexander
1 reviews | Active since Sept 2017
17 Jun 2022, 13:09
Claim delay
I've been waiting a month for a claim to be processed and received no communication regarding this.
Helpful (0)
Replies (4)0
Replies (4)RA
Rue-Shannon Alexander's updateReviewer Update
17 Jun 2022, 13:23As per the SMS its been longer than 13-16 days and the advisor said the documents has been referred to claims its enough emotional stress dealing with death in the family and this is just making it worse these are the claim numbers with was in the subject of the email Claim_ ***7 and ***3 we just want this to be processed as we have been waiting
RA
Rue-Shannon Alexander's update17 Jun 2022, 13:23
Reviewer Update
As per the SMS its been longer than 13-16 days and the advisor said the documents has been referred to claims its enough emotional stress dealing with death in the family and this is just making it worse these are the claim numbers with was in the subject of the email Claim_ ***7 and ***3 we just want this to be processed as we have been waiting
RA
Rue-Shannon Alexander's updateReviewer Update
17 Jun 2022, 13:54Would hope so as this is extremely unprofessional for such a well known business and has caused huge inconvenience for everyone involved. I'd like to have this resolved today
RA
Rue-Shannon Alexander's update17 Jun 2022, 13:54
Reviewer Update
Would hope so as this is extremely unprofessional for such a well known business and has caused huge inconvenience for everyone involved. I'd like to have this resolved today
RA
Rue-Shannon Alexander's updateReviewer Update
17 Jun 2022, 14:12Old Mutual: Dear Rue-Shannon Alexander Your request is in progress. If you need assistance, please contact our Call Centre on *** Quote policy ***7. . Ref CEA***. FSP&Ins. T&Cs
So when can payment be expected as all thus states is in progress and someone give me clarification in this
So when can payment be expected as all thus states is in progress and someone give me clarification in this
RA
Rue-Shannon Alexander's update17 Jun 2022, 14:12
Reviewer Update
Old Mutual: Dear Rue-Shannon Alexander Your request is in progress. If you need assistance, please contact our Call Centre on *** Quote policy ***7. . Ref CEA***. FSP&Ins. T&Cs
So when can payment be expected as all thus states is in progress and someone give me clarification in this
So when can payment be expected as all thus states is in progress and someone give me clarification in this
RA
Rue-Shannon Alexander's updateReviewer Update
17 Jun 2022, 15:28How does a claim delay happen your advisors require a copy of a death certificate which was initially submitted?
RA
Rue-Shannon Alexander's update17 Jun 2022, 15:28
Reviewer Update
How does a claim delay happen your advisors require a copy of a death certificate which was initially submitted?