Claim delay

I am in complete disgust with old mutual and their services lack of communication and always blaming back log. I submitted a claim to cash out on a policy and once again just like the previous time I have to almost beg old mutual to pay out my own money.. Quicker to pay out loans than your own money that you've been sacrificing over years. 2 weeks ago I submitted a claim 2 weeks later I contacted them again it was then communicated that claim was never submitted error from a agents' side no apology just I need to wait another 2weeks. Old mutual I'm not standing for that I refuse to wait a total of 4 weeks for a claim to be paid out you have missed your turn around time over and over.. I want to be contacted and I want my money to reflect.. I'm challenging head of departments to proof the authority and power they claim they have.. Il be awaiting.

Please be that "certain friend in uncertain times" as you are not living up to that

Kind regards