Claim complaint

Dear Old Mutual South Africa,

I am reaching out to address my concerns regarding the lack of updates on a claim I submitted through multiple walk-in branches of your company. The process has been frustrating as many consultants seem to lack knowledge about your products, particularly when it comes to claims like the one I am dealing with. The policy in question is an RA policy where I am listed as the beneficiary following the policy holder's passing.

Despite the clear beneficiary designation, I have been informed that the claim is still under investigation. This delay is perplexing, considering the situation dates back to 2016 when the policy holder passed away. It is disheartening to see this unresolved issue persist over the years, only to initiate investigations when a claim is finally made.

I urge for improvements in your systems, especially given my longstanding relationship as a client with other policies under Old Mutual. Clarity and efficiency in handling such matters are crucial for maintaining trust and satisfaction among clients.

Thank you for your attention to this matter.

Sincerely, Tsebo Matetoa