CM
Claribell M

1 reviews | Active since Jul 2022

21 Jul 2022, 11:45

Claim

I am Claribell Luanda Mazibuko with my ID No. ***.

I state that I lost a brother last on September 2021 and i lodged a claim last with regards to my brothers death. Old Mutual said his death certificate is under investigation and I submitted everything including post moterm.

Old Mutual don't want to pay they always send sms telling me that the claim is with the assessor they will call me. I have been waiting patiently but now it is over my control.

They gave me the following detail; Ref CEB *** for the late Jan Ntshekemang Mosowa with ID No. *** I would appreciate you being obligingly with regard to my predicament. I am facing debts for the funeral.

Please contact me on this number ***

0
Replies (1)
Old Mutual
Old Mutual's reply21 Jul 2022, 11:47
Official
Dear Claribell

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Bilqees Carelse
Old Mutual Complaints Management