Claim

Item: Old Mutual
Rating: 1
Author: Janey W

I have made a funeral claim last week and still the claim hasn’t come through. I called the call center and they told me the claim is being processed yet i recieved an sms last week already saying claim has been processed.

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

13 Aug 2019, 12:42

Dear Janey W

Thank you for bringing this service experience to our attention. It will be investigated and we will contact you with feedback shortly.

Kind regards
Complaints Management

Best regards,

Old Mutual's reply13 Aug 2019, 12:42

Official

Dear Janey W

Thank you for bringing this service experience to our attention. It will be investigated and we will contact you with feedback shortly.

Kind regards
Complaints Management

Best regards,

Old Mutual's replyOfficial

19 Aug 2019, 14:06

We confirm that the payment was finalised last week and we've forwarded the payment confirmation on Friday.

Kind regards

Kareemah Sulayman
Old Mutual Complaints Management

Best regards,

Old Mutual's reply19 Aug 2019, 14:06

Official

We confirm that the payment was finalised last week and we've forwarded the payment confirmation on Friday.

Kind regards

Kareemah Sulayman
Old Mutual Complaints Management

Best regards,

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