Claim

Dear Old Mutual I am writing to express my concerns and request urgent clarity regarding the claim i submitted on 2nd of May.

On that day my sister and I both submitted our claims at the same time with identical supporting documents as required for the process. We both received confirmation sms that our claims were being processed. However while my sister claims successfully processed and paid out,I have yet receive any meaningful update or resolution on mine.

Instead, I continue to receive SMS notifications stating that I have missing documents. This is confusing and frustrating, as we submitted the same day. I do not understand the reason for the delay or the discrepancy in how our claims have been handled.

It has been several weeks since the submission, and I believe I have waited long enough I am requesting a clear explanation and immediate update on the status of my claim, including specific details on what is allegedly missing, if anything .

The police investigator has been contacted by Old Mutual weeks ago Mrs Ntombekaya Gwen Jinikwe Contact number *** Case number 125/03/2025 CEB***8