Cheating of investment payout

I am complaining on behalf of my mother who had an investment with Old Mutual. Firstly, she there was no courtesy call to advise her that her money had matured, we only realised after we went to one of their Branches to consult as to why there was no debit from my mother's account. Fair & well, the money was paid out but the amount she received was +-R14K short. She called your call centre but she got no response. One of the consultants called her back a week or 2 later to advise that the reason my mother was short paid was that the company did not perform well & that if she wants to lodge a complaint, she needs to first visit an OM branch. That is absurd, why should my mother go back and forth to get her money? Why did not tell her you will not be able to fulfill your obligations? We will taking this up with our lawyer and the ombudsman, you have not lived up to the CPA policies. My mother's details are: Name and Surname: Beatrice Senne ID Number: 590 ********** 083 Her contact number: **********

I demand that this be resolved in 7 working days or you will be hearing from us.