Cheated on a 22 year policy need closure.

Hi everyone, Firstly I want to thank Hellopeter for allowing our voices to be heard on paper. As I write this review I am very sad. I am sure by sharing my story many people wont be deceived in the future and also wont be ****** from their hard earned money they invest in old mutual as my mum was. We have had the worst experience with this company and with no compassion was told, your mum signed on all documents so its official nothing can be done. My 65yrs old mum at that point broke down and cried for a week. Let me begin, my mum took a policy with old mutual 1st December 1999 (take note of commencement date). as usual every year my mum was called in by post to come in and update her details on her policy and my mum being the worried person she is, she always paid for a taxi and went to update her details even if she was unwell or fine. I always accompanied her but on this one ocassion I now regret I couldnt accompany her, the policy was changed so the consultant told her she is only updating her details and she signed as she always did but not reading the document details(as she knew it was updating records) and during this time the policy was terminated and a new one activated. Few years later I went with mum to update her records again and due to covid my mum wanted to lower her premium so thats when the consultant brought it to her attention her policy from 1999 had been terminated and she was paying for a new policy which was only 2 yrs old. On hearing this my mum and I was shocked. My mum was shattered she said I want my old policy she was very upset. My mum, a single parent made sure that policy was paid and never worried if she didnt have food to eat as long as her policy was paid so she could have a better life for her 3 daughters when she was not around. Over that period my mum struggled my mum even took a loan from that policy but never cancelled, old mutual made her pay every cent back with interest but they ****** all her money because my mum is uneducated and old. I even asked her mum did you cancel the greenlight policy you took from 1999. She said no all the consultant told her was he got her updated details and she signed alot of forms and she can leave. She had a headache so she just signed and left. In 1999 my mum had alot of options, use Sanlam or save but my mum took advice from a friend and she was told Old Mutual is a good company. But in 2021 all our money for so many years lapsed(but we were cheated). We dont have no policies now, and I feel so sad for my mum she now tells everyone please read anything you sign because old mutual ****** her. But I guess I dont know for what reason this happened maybe some ******* consultant or misunderstanding but if Old Mutual is a good company and stands by its promises I feel my mum needs compensation for all the money she paid in premiums for 22yrs which was going to mature at her old age of 70yrs on her initial policy. She is struggling financially and if she saved that money she would have had a better retirement. But the only comfort she got from Old Mutual she was told she signed and a small amount of R3000 was paid into her account which my mum said she tought it was a gift from Old Mutual on well paid premiums to them. But they claim it was a payout from that policy from 1999. I am so upset as I write this review, my mum made sure her debit order was always paid from Absa every month. And to be ****** for what she wanted so bad for her 3 daughters. Please this is a very hard lesson but please everyone reading this always read the fine print in any document. I hope Old Mutual can compensate or give my mum some closure. She is very sad and disappointed and at her age its tough to apply for a new policy she trusted them but they let her down. And affordabilty is also tough due to covid times and I also hope Hellopeter can help my mum get what she deserves not a big zero after all her years and money invested. God bless.