AR
Angel R
1 reviews | Active since Apr 2019
29 Sept 2020, 20:36
Charges due to unauthorized debit orders
I have policies with Old Mutual and set for debit order for the last day of every month. To my surprise debit orders went off and bounced as there were not enough funds in my current account. Now I have accumulated charges for these unpaid D/Os which are not set for this date they went off
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Old Mutual's replyOfficial
30 Sept 2020, 09:08 Dear Angel Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly assist me with your policy number or id number in order for me assist. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand
Old Mutual's reply30 Sept 2020, 09:08
Official
Dear Angel Complaint about service We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers. Kindly assist me with your policy number or id number in order for me assist. We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible. We look forward to resolving this matter in a manner that you will find satisfactory. Yours sincerely Consultant: Complaints Claims | People & Brand