Charged for two funeral covers
So I joined Old Mutual Funeral cover when I claimed when my gran passed away, I was asked if I would like to increase my moms cover of which I agreed.
I tried your contact centre, I kept being transferred to different departments I eventually hung up as your calls aren't free.
To my surprise I have been getting charged for 2 covers on my mothers name. I did not request this. Why would you offer an upgrade and still charge me the initial premium.
Can I please get a refund for all the premium I have been charged on my moms initial cover. I want this in cash I don't want to be credited.
Your assistance will be highly appreciated.
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
15 Oct 2018, 10:11Dear Zamarh
I acknowledge receipt of this complaint and thank you for bringing this to our attention.
I will be n contact with you.
Regards
Carol Olckers
Complaints Management
I acknowledge receipt of this complaint and thank you for bringing this to our attention.
I will be n contact with you.
Regards
Carol Olckers
Complaints Management
Old Mutual's reply15 Oct 2018, 10:11
Official
Dear Zamarh
I acknowledge receipt of this complaint and thank you for bringing this to our attention.
I will be n contact with you.
Regards
Carol Olckers
Complaints Management
I acknowledge receipt of this complaint and thank you for bringing this to our attention.
I will be n contact with you.
Regards
Carol Olckers
Complaints Management
's updateReviewer Update
18 Oct 2018, 15:16I am still waiting for feedback.
's update18 Oct 2018, 15:16
Reviewer Update
I am still waiting for feedback.
Old Mutual's replyOfficial
19 Oct 2018, 07:51Dear Zamarh
I refer to my email and assure you that this matter is receiving our attention.
Regards
Carol Olckers
Complaints Management
I refer to my email and assure you that this matter is receiving our attention.
Regards
Carol Olckers
Complaints Management
Old Mutual's reply19 Oct 2018, 07:51
Official
Dear Zamarh
I refer to my email and assure you that this matter is receiving our attention.
Regards
Carol Olckers
Complaints Management
I refer to my email and assure you that this matter is receiving our attention.
Regards
Carol Olckers
Complaints Management
's updateReviewer Update
20 Mar 2019, 09:03Thank you I received payment months ago.
's update20 Mar 2019, 09:03
Reviewer Update
Thank you I received payment months ago.