KB
Khuthadzo B
1 reviews | Active since Oct 2020
28 Apr 2026, 23:05
Change banking details
I made a simple request to change banking details and deduction date on 10 Jan in my Green light policies, till date they have not been updated. Since then I have visited the branch on 3/4 times, nothing changed. Calling the contact number is a waste of time. At this point I am tired, if this is not fixed, unfortunately it will be the end. I will be closing all the policies I have with this institution.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
29 Apr 2026, 07:52Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply29 Apr 2026, 07:52
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management