CEB*** please get the query resolved

CEB***.

I am still awaiting feedback on your investigation as promised on my last complaint that I have on hellopeter.

I constantly get acknowledged on my complaints and promised that the matter will be investigated and I will contacted back shortly. Which does not happen.

Once again, customer service at old mutual sucks. As I have advised before. Refunding me was not an option to resolve the issue. You have acknowledged that you were deducting by mistake. But was that my mistake or yours? Please can I get this query resolved please.