mM
malebo M
1 reviews | Active since Mar 2016
25 Jun 2024, 19:39
CEB***
CEB***
On the 30th May I visited the Pretorius and Andries Branch to make a withdrawal from my account, today is the 17th day which I have not received yet.
On 21st June I again visited the branch to check what the hold up was because the 15th days had elapsed on this day. I was taken to consultant to consultant and the supervisor, to my surprise the cellphone number registered on my account is a different number that i do not know. Demanded that they change my number, the lady did as requested. I Have a transaction history that says turnaround time is 2 days .
Today is the 17th day with anything from Old Mutual.
Can I be told what happened to my money?
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Old Mutual's replyOfficial
25 Jun 2024, 19:48Good day Malebo
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,
Old Mutual's reply25 Jun 2024, 19:48
Official
Good day Malebo
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Coleen Aanhuizen
Old Mutual Complaints Management
Best regards,