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Malepanta M
1 reviews | Active since May 2017
17 Jun 2025, 11:23
CCCPE***/CCCPE***2
we have a funeral policy that we took in 2008 with old mutual to our surprise we receive the call that the policy owe for 5 months in 2023 and 4 months in 2024 to my understanding of insurance if the policy owes more than 3 months it lapses we went to old mutual offices in Cosmo city we were given an email to request policy information which will show the premium, i have send an email on the 9th of June 2025 i receive auto reply starting that my query will be attended to in 48 hours today is the 6th day of 48 hours we are still waiting for old mutual customer care to get back to us.
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Old Mutual's replyOfficial
17 Jun 2025, 11:39Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply17 Jun 2025, 11:39
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,