CCCNM***

old mutual tax free investment customer service is pathethic i have send contacted old mutual customer care informing then that would like to surrender my policy i was given an email address to sent my request in writing i send it on the 03rd of April 2024 on the 05th of April a receive an email with the documents that i have to fill and sign i did that and sent it to old mutual on the 09th i receive another email with missing information i did provide and sent it back for processing Monday the 15th a contacted them i was told that the policy went for auditing my money will be paid by Wednesday nothing has been paid a called now waited for 30 minutes after speaking with one of their consultant that was checking then she dropped my call, why must we suffer with what i have been sacrificing for so many months now i have to battle to get my payback, old mutual customer service is very bad i need my money, on