CATCH 22 (with a stupid Bot)

Trying to get an IT3 certificate is impossible. Tried to log in. Apparently a user ID is attached to the name. Tried to access the user name, but returned an error message. Tried talking to the Bot who pointed me to a link that didn't work. Tried phoning *** and got the proverbial "slow due to covid" story (this is getting a bit old given that all staff can actually return to work now we are in level 2). When someone finally seemed to answer, the phone went dead. Emailed the customer services who told us to phone the number. CATCH 22. Really, Old Mutual, up your service game.