NM
Nelson M
1 reviews | Active since Dec 2023
30 Dec 2023, 13:15
CashBack
I claimed my cash back benefit on 2 active policies with Old Mutual on the 13th of December 2023 at my local branch, despite making 2 follow ups (23 December 2023 & 28 December 2023) my request is yet to be finalised. I am not happy about your turnaround time.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
30 Dec 2023, 16:49Dear Nelson
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
Old Mutual's reply30 Dec 2023, 16:49
Official
Dear Nelson
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
We are sorry to hear about the service experienced. We will investigate and contact you directly to assist.
Regards Thabiet MintinOld Mutual Complaints Management
NM
Nelson M's updateReviewer Update
02 Jan 2024, 10:53I am still awaiting contact from your organisation as the matter is yet to be resolved/ finalised till today (2nd January 2024).
NM
Nelson M's update02 Jan 2024, 10:53
Reviewer Update
I am still awaiting contact from your organisation as the matter is yet to be resolved/ finalised till today (2nd January 2024).
NM
Nelson M's updateReviewer Update
03 Jan 2024, 10:43Matter resolved, thank you ARTHUR BENEKE (Consultant: Social Media Community I OML Customer Complaints)
NM
Nelson M's update03 Jan 2024, 10:43
Reviewer Update
Matter resolved, thank you ARTHUR BENEKE (Consultant: Social Media Community I OML Customer Complaints)