KM
KESENTSENG M
1 reviews | Active since Oct 2013
05 Feb 2016, 13:50
CASH WITHDRAWAL REQUEST-ENDOWMENT POLICY
I went to Old Mutual to request a cash withdrawal. To my surprise the money appears on the screen but the lady and the guy who helped said they are unable to place my claim because I don't appear on the claims system. I was told that the person who can upload me on system is on leave I must go to Mafikeng or wait for Monday. What about if I was claiming for funeral whereas I have been contributing every month. How do my name appear on their system but then be unable to give me what I want?
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Old Mutual's replyOfficial
05 Feb 2016, 14:22Hello KMbatha,
Thank you for bringing this to our attention. We will investigate this and be in contact with you.
Regards
Christian Cloete
Complaints Management
Thank you for bringing this to our attention. We will investigate this and be in contact with you.
Regards
Christian Cloete
Complaints Management
Old Mutual's reply05 Feb 2016, 14:22
Official
Hello KMbatha,
Thank you for bringing this to our attention. We will investigate this and be in contact with you.
Regards
Christian Cloete
Complaints Management
Thank you for bringing this to our attention. We will investigate this and be in contact with you.
Regards
Christian Cloete
Complaints Management