Cash back withdrawals that aren't release after visiting the office more than 5 times

I , Makubalo Patience Nomonde identity no *** 081 is asking assistance in accordance with cash back withdrawals that are not released to me from Old Mutual insurance Company /(Lusikisiki ) Branch in Eastern Cape. The cash withdrawals that are retained by the following policies ***B3 Amount R903,42 and 69210P*** Amount R2716,74 When I visit the office they keep on promising, saying that the cashback withdrawals will be released within 2 working days. The company had even sent me messages concerning payments but still no money coming to my bank Account The last date that I have been to the office was 1st June 2026 and it was not 1st time. I have visited the office more than five times ..

Please help me and my contact number is ***

Yours faithfully Makubalo Patience Nomonde