MM
Mildred M
1 reviews | Active since Jul 2012
18 Feb 2025, 10:11
Cash back refund still didn't get it
I've got a funeral policy for my mom which have a cash back. Since last year November 2024, nobody notify me about my cash back and now that I'm following up they giving me stories which I just feel it's very unprofessional of them not to have contact me and still giving me trouble to get my money back. I've spoken to one consultant las week whereas she said the money will be in my account today Tuesday, but nothing. I've called again just to hear the going to process it today which is not fair to me as I was expecting this money today and why must I wait another 3 days. I really think the services is pathetic and very unprofessional. I would appreciate it if I can get my money today and not tomorrow.
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
18 Feb 2025, 10:38Good day Mildred,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Feb 2025, 10:38
Official
Good day Mildred,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
MM
Mildred M's updateReviewer Update
18 Feb 2025, 10:40Hi, thanks for your reply, but all I need to hear from you people at Old mutual is that I'm going to get my cash back today as it's been 4 months and if I did not enquire about this nobody would have called me. Please can they process my payment so that I can get my money today. Thank you
MM
Mildred M's update18 Feb 2025, 10:40
Reviewer Update
Hi, thanks for your reply, but all I need to hear from you people at Old mutual is that I'm going to get my cash back today as it's been 4 months and if I did not enquire about this nobody would have called me. Please can they process my payment so that I can get my money today. Thank you
Old Mutual's replyOfficial
18 Feb 2025, 10:44Good day, Mildred.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Feb 2025, 10:44
Official
Good day, Mildred.
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
MM
Mildred M's updateReviewer Update
18 Feb 2025, 13:39Good day, it's almost COB and still no feedback about my Cash back refund whereas you said you will get back to me. This is really very unprofessional since last year November 2024 up until now and still I'm struggling to get my cash back...what is really the problem and can someone please call me urgently and explain what is the hold up
MM
Mildred M's update18 Feb 2025, 13:39
Reviewer Update
Good day, it's almost COB and still no feedback about my Cash back refund whereas you said you will get back to me. This is really very unprofessional since last year November 2024 up until now and still I'm struggling to get my cash back...what is really the problem and can someone please call me urgently and explain what is the hold up
Old Mutual's replyOfficial
18 Feb 2025, 14:11Good day, Mildred.
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Feb 2025, 14:11
Official
Good day, Mildred.
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management