RM
Rendani M
1 reviews | Active since Oct 2016
04 Sept 2025, 07:25
Cash back payment delayed
I claimed cash back on 26 august 2025 even now on 04 September 2025 i have not received the payment.now I am wondering how long will they take to pay for the funeral policy should I die or loose my loved one.as soon as I get the cash back payment I will cancel all the policies I have with them.
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Old Mutual's replyOfficial
04 Sept 2025, 07:31Good Day Rendani N, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply04 Sept 2025, 07:31
Official
Good Day Rendani N, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,