Cash back payment

I have multiple policies with this company, my dad had one for himself and I trust it. However since the 1st I have been trying to enquire when my cash back benefit will be paid out to no assistance till now. As per documentation they sent me, and multiple answered calls and visit to the branch it will be automatically paid out on the 1st of June 2026.

Till today no payment, from a cask back adding up to almost 3k, I received 2 payments adding up to R210 and what’s frustrating is the being sent from pillar to post with the calls ending with no direct answer. And today I received an answer that sent me down, I couldn’t be verified because of an address which was never a problem before.

It takes forever to get thru to them and then eventually after getting thru still no assistance